Frequently Asked Questions
Everything you need to know about ordering, shipping, payments and support.
What are your shipping times?
Standard delivery is FREE and typically takes 7–11 business days.
Express shipping is $6.99 and typically arrives within 5–9 business days. Express orders receive priority packaging, faster dispatch and quicker transit where available.
Once your order has shipped, you’ll receive tracking information by email.
Please note that delivery times are estimates and
may be affected by carrier delays, public holidays,
severe weather, or unusually high order volumes.
How can I pay for my order?
We accept major credit and debit cards, as well as the payment methods displayed at checkout.
Depending on your device and location, additional payment options such as Apple Pay or Shop Pay may also be available.
Can’t find the option to pay with Afterpay?
If Afterpay is available for your order, it will appear as a payment option during checkout.
Add your product to cart, proceed through the shipping steps, and review the available payment methods on the payment screen.
If Afterpay does not appear, it may not be available for that order, location, currency, or checkout.
How do I place an order?
Choose the product and bundle you want, select any available options, then click Add to Cart or Buy Now.
Enter your shipping details, choose your preferred shipping method, complete payment, and your order will be submitted for processing.
Will I receive an order confirmation email?
Yes. After your order is successfully placed, you should receive an order confirmation email containing your order summary and delivery details.
If you don’t see it, please check your Spam, Junk, Promotions, or All Mail folders.
If you still can’t find the email, contact us at support@restrightusa.com and we’ll be happy to help.
Is your website secure?
Our Shopify store uses secure encrypted connections to help protect information transmitted during your visit and checkout.
Payment information is processed through the payment providers offered at checkout. We do not manually receive or store your full credit card details.
Where are your products made?
Our products may be manufactured by selected manufacturing partners outside the United States.
We focus on sourcing products that meet our standards for comfort, quality and value.
How do I check the status of my order?
Please allow time for your order to be processed before tracking becomes available.
Once your order ships, we’ll send you a shipping confirmation email containing your tracking details.
Can I change or cancel my order?
We begin processing orders quickly, so please contact us as soon as possible if you need to request a change or cancellation.
We’ll do our best to help, but once an order has already been processed, fulfilled, or shipped, we may no longer be able to make changes.
For assistance, email support@restrightusa.com .
What if I entered the wrong shipping address?
Contact us as soon as possible with your order number and the correct shipping address.
If the order has not yet been processed, we’ll do our best to update it. Once the parcel has shipped, changing the address may no longer be possible.
What should I do if my order arrives damaged?
Please contact our support team with your order number and clear photos of the item and packaging.
We’ll review the issue and help you with the appropriate next steps.