Refund policy

Return & Refund Policy

At Rest Right USA, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and our team will work with you to find an appropriate solution.

1. 30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must generally be:

In the same condition in which you received it;
Unused and undamaged, except where the item arrived defective or damaged;
In its original packaging where reasonably possible; and
Accompanied by your order number or other proof of purchase.

To request a return, contact us at support@restrightusa.com before sending the product back.

Please do not return products without first contacting us, as we need to provide you with return instructions.

2. Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item:

Arrives damaged;
Is defective;
Is materially different from what you ordered; or
Is the incorrect item.

Please email support@restrightusa.com with your order number and a description of the issue. We may request photographs or videos of the product and packaging to help us assess the problem.

If we determine that the product arrived damaged, defective, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

For an approved return involving a damaged, defective, or incorrect product, Rest Right USA will cover the applicable return shipping costs.

3. Change-of-Mind Returns

We may accept change-of-mind returns when requested within 30 days of delivery, provided the product is unused, undamaged, and in its original packaging and resalable condition.

For approved change-of-mind returns, the customer is responsible for return shipping costs unless we agree otherwise.

Original shipping charges, including express shipping charges, are generally non-refundable for change-of-mind returns.

4. Pillows, Bedding and Personal-Use Products

For hygiene reasons, certain products that come into direct contact with the body may have additional return restrictions once they have been used or removed from protective packaging.

However, this restriction does not prevent you from contacting us about a product that arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.

If you're unsure whether your item is eligible for return, contact us at support@restrightusa.com.

5. Non-Returnable Items

Unless the item arrived damaged, defective, or incorrect, we generally cannot accept returns for:

Used or damaged products;
Products returned outside the applicable return period;
Products missing significant parts, accessories, or packaging due to the customer's actions;
Gift cards; or
Items specifically marked as final sale or non-returnable before purchase.

Please contact us if you have questions about the eligibility of a particular product.

6. Return Process

To start a return:

Email support@restrightusa.com within 30 days of delivery.
Include your order number, the item you wish to return, and the reason for your return.
If the product is damaged or defective, include clear photos or videos showing the issue where possible.
Wait for our team to provide return instructions.
Send the item to the return address provided by our support team.

Do not send returns to the address shown on your original shipping label unless our support team specifically instructs you to do so.

This is particularly important because the appropriate return location may differ depending on the product.

7. Refunds

Once an approved return is received and inspected, we will notify you regarding your refund.

If approved, the refund will be issued to your original payment method.

Please allow time for your bank, credit card company, or payment provider to process and post the refund after it has been issued. Processing times vary between financial institutions.

We cannot control delays caused by your bank or payment provider.

8. Exchanges and Replacements

If you receive an incorrect, damaged, or defective product, we may offer a replacement where appropriate.

For other eligible returns, the quickest option may be to return the original item for a refund and place a new order for the product you want.

Availability of replacement products is subject to stock availability.

9. Order Cancellations

If you need to cancel or change your order, contact us at support@restrightusa.com as soon as possible.

We will try to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.

If the order has already shipped, you may need to follow our normal return procedure after receiving it.

10. Lost or Undelivered Orders

If tracking indicates that your order has not been delivered within the expected delivery period, please contact us at support@restrightusa.com.

We will review the tracking information and, where appropriate, work with the shipping carrier to investigate.

If an order is confirmed to have been lost before delivery, we may provide a replacement or refund, as appropriate.

If tracking shows the package as delivered but you cannot locate it, please check around the delivery location and with household members or neighbors before contacting us. We will assist with investigating the shipment where reasonably possible.

11. Refused Deliveries and Incorrect Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If an order cannot be delivered because an incorrect or incomplete address was provided, or because delivery was refused, additional shipping or return costs may apply.

Please contact us immediately if you notice an error in your shipping information. We cannot guarantee that an address can be changed once an order has been processed.